Newsletter
Why should I subscribe to your newsletter?
Subscribe to our newsletter to stay up to date with the latest news on Altra's collections and to get your hands on amazing promos! Signing up is super simple. You will have the possibility to sign up thanks to the reserved section available on the bottom page of the website. Navigate to the newsletter section on our website and fill in the required information. If you run into difficulties or have any doubts, please do not hesitate to contact our Customer Care team.
Can I unsubscribe from your newsletter?
If you wish to unsubscribe from our newsletter and to stop receiving communications from Altra, click on the "unsubscribe" link in any of our newsletter email. If you run into difficulties or have any doubts, please do not hesitate to contact our Customer Care team.
Payments
When will I see my balance update?
Once your order is placed and processed, you'll receive a confirmation email. Your payment will be debited at the time of order or after shipment, depending on the payment method used. You can find out more on our Payment Policy page.
Do your prices include VAT?
All our prices include local value-added tax (VAT) which will be listed separately at checkout together with any shipping costs.
What payment methods do you accept?
You can find a full list of accepted payment methods by reviewing our Payment Policy page.
Is it safe to shop online with Altra?
We ensure high security of data on our Altra Online Store. All credit and debit card transactions are processed by your chosen payment method. These secure online gateways will be responsible for holding and handling information related to your payment details. In addition, your bank details are sent to our server using SSL encryption (Secure Socket Layer) and transferred to a completely secure environment.
Why has my payment been declined?
Your payment may have been declined for one of the following reasons:
- Your card may be expired. Please check that your card is still valid.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
Promotional codes
How do I get a welcome promo code?
After subscribing to our newsletter, you'll receive an email with a welcome promo code that entitles you to 10% off your first purchase. Promo codes cannot be combined with other current promotions. Any exclusions will be highlighted in your welcome email.
When can I use my welcome promo code?
Your welcome code does not expire. The code can be used only once.
Where do I enter my promo code?
To use your promo code, add items to your basket and head to checkout. You will find the discount code field in the order summary where you can enter your promo code.
Can I add a promo code after finalising an order?
You cannot add a promo code after your order has been finalised. If the order is still being processed, you can cancel it and place a new order.